Why Owners Switch

Two complaints. We built our company to solve both.

Ask vacation rental owners what frustrates them about their management company and you hear the same two answers. Nearly every owner who moves to Big Island Stays comes to us because of one or both.

"I can never get a straight answer."Poor communication. We respond by email, text and phone, send monthly statements and quarterly owner letters, and give you a portal that shows every reservation in real time.

"My calendar should be fuller."Poor occupancy. Our homes run 55–80% occupancy, at least four points higher in occupancy than local competitors in 2026.*

Sunset from the lanai of a Waikoloa Beach Villas residence managed by Big Island Stays

The Big Island Stays Model

Three circles of salaried staff, or one person accountable for your home.

A traditional management firm runs on three departments. Each is staffed by salaried employees who are paid the same whether your home is booked or the one next door is. We turned that model upside down.

Traditional Management Firm

Three departments, three hand-offs

Reservations and guest service answer phones and online requests for every property in the firm. Which home gets booked makes no difference to their paycheck.
Property care staff inspect before and after stays and coordinate cleaners, repairs and vendors. Their salary arrives whether your home shows beautifully or not.
Sales and marketing promote the entire portfolio. Whether the booking lands on your calendar or someone else's, they are paid the same.

Big Island Stays

One dedicated manager, all three circles

Your manager answers every reservation by phone and email and handles all guest service for your home.
Your manager cares for the property: inspections before and after every stay, cleaners, vendors and repairs.
Your manager markets your home. Their income depends on your occupancy, so filling your calendar is their job, every day.

Side by Side

Big Island Stays vs. a traditional management firm

	Typical Traditional Firm	Big Island Stays
Your point of contact	Separate departments for reservations, property care and marketing	One dedicated manager who knows your home and your guests
How the team is paid	Salaried, regardless of your occupancy	Commission only. No one is paid unless your home is booked
Marketing focus	The firm's whole portfolio	Your home, by the person whose income depends on it
Reach	The major booking sites	Airbnb Superhost, VRBO Premier Host, Expedia, RedAwning, Whimstay and hundreds more, plus past guests, 6,000 Realtors and a cooperative network of partner managers
Pricing	Often set by season	Wheelhouse dynamic pricing, adjusted continuously against the market
Owner reporting	A monthly statement	Owner portal, optional weekly reservation reports, detailed monthly statements and quarterly owner letters
Emergencies	Business hours, then voicemail	866-212-5574 is answered 24 hours a day, 7 days a week
Guest damage	Varies	Big Island Stays pays up to $2,500 per incident on your behalf

The Marketing Engine

Your home, in front of travelers before your competition.

Booking sites are only the starting point. Big Island Stays markets every home through channels most managers don't have.

Past guests, every week

A large database of returning Big Island Stays guests hears from us weekly, so repeat visitors book our homes first.

6,000 Hawaiʻi Realtors

Agents across the state receive our marketing and refer clients who need a place to stay while they buy, sell or visit.

A cooperative network

Hundreds of partner management companies in Hawaiʻi and California display our homes on their sites, so a traveler browsing a manager in San Diego can book yours.

Los AngelesSan DiegoSan Francisco Bay AreaSeattlePortland

Targeted email and social media campaigns reach travelers in our West Coast feeder markets. Every home is listed on Airbnb, where we are a Superhost, and VRBO, where we are a Premier Host, along with Expedia, RedAwning, Whimstay and hundreds of other booking sites.

Our AI Advantage

Technology that works as hard as your manager.

We have invested in an integrated, AI-driven operation that most management companies on the island have not.

Interested visitors, followed up

We can see which homes visitors to our website are viewing and reach out personally to help them book the right one.

Listings that keep improving

AI reviews and refines headlines, descriptions and photo order so our homes are noticed online first.

Pricing ahead of the curve

Wheelhouse dynamic pricing keeps every night priced to the market, not to last year's rate sheet.

Reporting owners have never had

Data from every booking channel and system flows into one reporting portal, giving you answers and analysis that were previously unavailable.

Faster service, fewer gaps

Guest requests, vendor coordination and supply orders are automated, so nothing waits on a busy inbox.

Covered lanai at a Fairways at Mauna Lani residence managed by Big Island Stays

Included for Every Owner

Everything handled. Nothing hidden.

Owner portal

See and manage reservations, and block dates for your own use, anytime.

Monthly ACH deposits

Owner payments deposited automatically to your bank each month.

Detailed statements

Monthly owner statements, plus weekly reservation reports on request.

Professional photography

Commissioned at our expense for every home we manage.

Annual home inspection

A free professional inspection each year to catch issues early.

$2,500 damage protection

Big Island Stays pays up to $2,500 for guest damage on your behalf.

STVR permit renewals

We maintain and file your short-term vacation rental registration renewal each year.

Tax preparation

Hawaiʻi state and county rental tax preparation is available.

Inspected after every stay

A thorough check after each checkout, with repairs proposed for your approval.

Sunset over the Waikoloa Beach Resort golf courses

Living room at a Waikoloa Beach Villas residence managed by Big Island Stays

Aerial view of a resort pool at Mauna Lani

Switching Is Simple

A few weeks, with almost nothing for you to do.

Our concierge team manages the entire transition from your current company. Many existing reservations can transfer with your home, so your guests and your income carry over.

Consultation

A 30-minute call with Dan to review your home, your goals and your current results.

Rental evaluation

An income and occupancy projection based on comparable homes we manage.

Concierge transition

Our concierge team coordinates notice, reservation transfers, photography and listing setup.

Your manager takes over

One dedicated manager, from your first booking forward.

Where and What We Manage

From Keauhou to Mauna Kea Resort.

Condominiums and homes across the Kona-Kohala Coast, including Keauhou, Kailua-Kona, Waikoloa Beach Resort, Mauna Lani and Mauna Kea Resort.

Vacation rentals

Full-service short-term rental management for condominiums and homes: marketing, reservations, guest service, cleaning coordination, maintenance and reporting, led by one dedicated manager.

Long-term rentals

For owners who prefer the stability of an annual lease. We market the home, screen tenants carefully, handle leases, rent collection and maintenance, and keep you informed with the same detailed reporting our vacation rental owners receive.

Estate management

For second homes and properties that sit empty between visits. We provide regular inspections, vendor and repair coordination, and arrival preparation, so your home is cared for and ready whenever you or your family arrive.

The Owners

Forty years of combined experience, and our names on the door.

Dan Polimino

Owner, Big Island Stays · Broker, The Hawaii Team, Keller Williams Big Island

Dan brings two decades of real estate experience across Colorado, California and Hawaiʻi, including more than $140 million in Kona Coast sales. A former real estate columnist for The Denver Post, he leads The Hawaii Team in Kona and is personally involved in how every Big Island Stays home is marketed and cared for.

Lisa Teichner

Owner, Big Island Stays · Owner and Operating Partner, KW Big Island

Lisa is Principal Broker and Operating Partner of Pacific Image Properties and leads sales teams in Hawaiʻi and Texas. Over nearly two decades in real estate and financial services she has served as investor, loan officer, investment property analyst, broker and coach, and on the boards of the Hawaii Association of REALTORS® and the REALTORS® Association of Maui, which honored her with a Special Recognition Award in 2022.

In Our Owners' Words

Cared for as if it were our own.

★★★★★

"Owning a vacation rental from thousands of miles away requires an enormous amount of trust, and Big Island Stays has exceeded our expectations in every possible way. They have cared for our home as though it were their own… If you own a vacation rental on the Big Island and are considering a property management company, look no further than Big Island Stays."

Catherine G. · Villa owner, Waikoloa Beach · Google review, September 2026

★★★★★

"Big Island Stays, LLC has met and exceeded all of my expectations… The staff provides exceptional customer service, always answers my questions or concerns immediately and is very prompt to address any issues with my property."

Wendy Thomas · Property owner · Google review, April 2026

Let's Talk About Your Home

Book a consultation, or request your free rental evaluation.

Weekdays, 2–6 PM Hawaiʻi time. Thirty minutes with Dan, by Zoom, with no obligation.

Free Rental Evaluation

An income and occupancy projection for your home, prepared by our team.

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